GRC Ltd. has launched a new Network Monitoring Centre (NMC) and associated Help Desk at its Hereford business centre of operations. The NMC is now ‘LIVE’ and will support existing and future customers with Network Assurance, Performance Monitoring, Escalation and Resolution.
With more and more organisations relying on satellite services for data transfer, communication, welfare and safety applications, the GRC NMC has been designed specifically to support this trend and the growing demand for a dedicated monitoring and help desk service.
With the ability to monitor deployed satellite communication assets and to provide the end user with the facility to quickly engage with Subject Matter Experts, the NMC provides a responsive Single Point of Contact for change, troubleshooting and configuration management aligned to industry best practice.
Customers contacting the NMC, either on the Freephone number or via email, will have their query formally logged against a ticket number and actioned by a dedicated specialist from our in-house engineering team. With the ability to operate 24/7, the NMC provides an immediate linkage into the various service provider Network Operations Centres, with unique access to key contacts if the need for escalation arises.
Able to monitor multiple networks concurrently and with options for live reports on uptime, response logging and a range legacy data analysis, the NMC not only offers the customer support, but also the added confidence in the ability of their chosen service provider to deliver against Service Level Agreements.
Steve Slater, GRC’s Operations Director commented that “Building and configuring the NMC has added another valuable strategic capability to GRC’s diverse portfolio. Working with clients in the defence sector, government agencies and oil and gas industry, we know that communication is a critical part of their daily operations and by offering them a reliable monitoring service, we can support their teams on the ground, which leads to increased efficiency and performance and mitigating risk.”