Telstra launches Technicolor’s Wireless Doctor to intelligently manage 1.5 million gateways and moni
Technicolor has announced the largest deployment of its Wireless Doctor managed service in Australia. Telstra is currently using Wireless Doctor to manage approximately 1.5 million gateways across its subscriber base. The Wireless Doctor service provides Telstra with the ability to proactively manage and improve in-home wireless performance to ensure the best possible user experience.
In order to deliver excellent customer service to subscribers today, it is now critical to ensure that Wi-Fi performance is optimized to support the growing number of wireless devices which access an ever-increasing number of services. Concerns and complaints about Wi-Fi performance is the largest category of inbound customer service calls. The Wireless Doctor service has made it possible for Telstra to actively monitor the performance of over 11 million Wi-Fi devices that are connected to their gateways.
“Understanding the in-home Wi-Fi network is essential to maximizing customer satisfaction with our broadband service. Wireless Doctor is an invaluable asset that has helped us achieve our goals,” said David Zsolt, General Manager, Home Product Engineering, Telstra.
In addition to improving customer service, managed Wi-Fi strategies make it possible to anticipate and preempt first-time calls related to wireless networking issues through proactive management of the in-home Wi-Fi networks.
“Technicolor’s Wireless Doctor service delivers a much-needed service to network service providers, so they can, in turn, deliver a much better Wi-Fi service as an increasingly important part of their broadband service offering to subscribers. Wireless Doctor makes possible: active radio resource management; perfect call center visibility; self-installation of Wi-Fi extenders; targeted Wi-Fi extender CAPEX strategies; and active client steering,” said Gary Gutknecht, Senior Vice President, Connected Home, Technicolor.
The processing and service delivery for Wireless Doctor operates on the Amazon Web Services (AWS) platform using the AWS Internet-of-Things (IoT) toolset. AWS resources, including data centers in Australia, make it possible to accelerate the deployment of the service while supporting the ability to scale the service as demand rises.