Fleet Xpress lands Clearwater Seafoods contract for crew internet access and fleet care support


Inmarsat, the world leader in global, mobile satellite communications, has made a significant breakthrough in the fisheries sector, following an agreement with Clearwater Seafood that commits Canada’s largest vessel-operating seafood company to Fleet Xpress high-speed maritime broadband services.

Clearwater Seafood chose to install the Fleet Xpress combination of high speed Ka-band and continuous FleetBroadband backup on board seven vessels replacing Ku-band services on each vessel. Deployed off Newfoundland and Nova Scotia, each vessel is being fitted with Inmarsat-approved, high-performance GX100NX antennas from Intellian.

“Robust connectivity for the crew is imperative for Clearwater,” says Brad MacKinnon, Director, Canadian Fleet Operations, Clearwater Seafood. “We have over 400 personnel at sea who expect stable and reliable connectivity in challenging North Atlantic conditions, given that they can be away from home for up to 35 days at a time.”

The contract also includes Inmarsat’s fully managed Fleet Care programme for Fleet Xpress, developed to maximise equipment uptime and minimise out of pocket expenses on unplanned maintenance. Based on a fixed monthly cost, customers secure all spare parts for 36 months on purchased hardware and benefit from a lifetime warranty for rented equipment, with free of charge support from certified technicians in over 50 ports worldwide. Fleet Care also includes remote equipment health checks and allows customers to update without additional cost as new hardware develops.

Eric Griffin, VP Offshore & Fishing, Inmarsat Maritime

“This contract represents outstanding recognition of the Fleet Xpress platform which will make waves among fishing customers along Canada’s east coast and elsewhere,” says Eric Griffin, Vice President Offshore & Fishing, Inmarsat Maritime. “Regional and global market leaders establish their positions for good reason and, in a sector quickly realising the benefits of always-on connectivity, we expect that others will be keen to learn how greater reliability and enhanced crew communications can be secured at truly competitive pricing.”

Clearwater Seafood is active off the coasts of Canada, UK and Argentina and operates 21 vessels in total.

Fleet Xpress recently marked its 10,000th vessel installation. While the majority are merchant vessels, the maritime broadband platform continues to make inroads among owners and operators in the offshore and fishing markets. Griffin adds: “The fact that this regional breakthrough came when Covid-19 restrictions have been in place also shows what is possible by adapting our processes as required, to deploy our technicians in the field, work with engineers remotely or – where possible – carry out installations virtually.”

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