Panasonic Avionics (Panasonic) has today announced the launch of ZeroTouchTM service- its unique and innovative service that simultaneously gives airlines real-time visibility into performance, improves the efficiency of its maintenance operations and also enables data transfer of passenger-facing content to an aircraft to improve the passenger experience.
Paul Margis, CEO of Panasonic Avionics, said: “As an industry leader and trusted partner for over 35 years, Panasonic understands the infrastructure and support airlines require. Our data-driven, real-time ZeroTouchTM service combines all areas of our in-house expertise to help airlines maximize the efficiencies of their business and reduce their operational expenses.”
“Using the ZeroTouch service, our customers gain a seamless and efficient method to operate and manage their aircraft -- from any location, at any time. They’ll have real-time visibility into fleet performance. They’ll use a robust infrastructure that lets them continuously and seamlessly improve their operations and the passenger experience. In essence, they’ll be able to solve real business challenges.”
The ZeroTouch Service Vision: Panasonic’s ZeroTouch service will reduce an airline’s need to physically touch the aircraft because all interactions are managed through a virtual dashboard. By providing access to real-time passenger data, software, media and content updates can be data-driven, helping to deliver a relevant and personalized passenger experience. Updates will be sent to an aircraft via three high-speed pipes – Wi-Fi at the gate, aircraft cell modem, or even in flight using Panasonic’s global broadband eXConnect service.
When combined with dynamic content updates, the ZeroTouch service will offer an improvement from an airline’s traditional 30-day media update cycle by enabling live updates to data and files stored on a Panasonic inflight entertainment and communications system. Applications such as movies, games, advertising, live news, and more will be automatically loaded at any time, over any available communications pipe to an entire fleet.
Strategic planning also will be made easier through the actionable insight solution provides. Airlines are presented with both a detailed picture of their aircraft and a broader overview of their fleet. This allows more informed decisions to be made in media consumption, system health monitoring, aircraft maintenance, and much more. The service automatically downloads critical operational data during flight meaning maintenance teams are notified of upcoming tasks and are able to prepare solutions prior to landing.
ZeroTouch Service Deployment Timeline: Today Panasonic is in Phase One of its ZeroTouch service initiative, and is already delivering payloads of up to 700 Megabytes to aircraft over cell modem and its eXConnect service multiple times per day.
By the third quarter of 2017, Panasonic will enter a Phase Two trial, which will leverage a new, more robust and more efficient core infrastructure and an enhanced management console. During this time frame, the company will also introduce the Enhanced Cell Modem with advanced Wi-Fi capabilities that will open up a third communications pipe to the aircraft.
Full commercial availability including content, media and software loading as well as operational data offloading is expected to immediately follow the Q3 2017 trial.