The World Teleport Association (WTA) has announced that Elara Comunicaciones has achieved Tier 3 full certification of its Mexico City teleport under WTA’s Teleport Certification Program.
Since its introduction at IBC 2015, the Certification program has quickly grown in popularity. Starting with one certified facility in 2015, the program has added 40 in 3 years, and currently has 12 teleports engaged in the quality evaluation process. Certifications have been issued to teleports operated by Eutelsat, du, COMSAT, Signalhorn, Optus, Globecomm, Horizon, Media Broadcast, Elara Comunicaciones, GlobalSat, Talia, Telenor, Vivacom, Cyta, Batelco, SingTel, CETel, Etisalat, Hawaii Pacific Teleport, Intelsat, Speedcast, Telstra and Arqiva. The industry has quickly adopted the transparent, independently verified standards as a means for teleports to differentiate themselves and for customers to choose the price-performance level suitable for their applications.
Full Certification under the WTA program is the result of a comprehensive data-collection and inspection process. A teleport operator completes a +170-item questionnaire and submits it to WTA. The Association analyzes the data based on standards established by its Certification Committee and issues the Provisional Certification based on the self-reported information. The teleport then has six months to achieve Full Certification. To achieve Full Certification under WTA’s program, an auditor is dispatched to visit the teleport, provide independent validation of the data submitted in the questionnaire, and identify additional factors that may positively or negatively affect the score. Full Certification is issued at a Tier number from 1 through 4, of which 4 represents the highest degree of excellence, and remains in effect for 3 years.
“We are very satisfied with obtaining the Tier 3 full certification, granted by the WTA, for our Teleport in Mexico City. Elara is a company with a narrow focus on customer experience, and this certification is the result of the continuous work carried out by our team to provide an excellent service”, said Operations and Insfrastructure Director Isauro Luna. “This allows us to position ourselves with a clear differentiator which gives greater confidence to our customers.”
“Elara’s Mexico City facility has become the 21st teleport to be fully certified by WTA and the first teleport in Latin America to gain full certification,” said executive director Robert Bell. “Satellite operators and end-customers are now including certification as a question in their RFPs, which increases the value of the program to teleport operators.”