The World Teleport Association (WTA) today announced that AXESAT has achieved provisional certification of its Bogota, Colombia Teleport under WTA’s Teleport Certification Program.
Since its introduction at IBC 2015, the Certification program has quickly grown in popularity. Starting with one certified facility in 2015, the program has added 40 in 3 years, and currently has 12 teleports engaged in the quality evaluation process. Certifications have been issued to teleports operated by Eutelsat, du, COMSAT, Signalhorn, Optus, Globecomm, Horizon, Media Broadcast, Elara Comunicaciones, GlobalSat, Talia, Telenor, Vivacom, Cyta, Batelco, SingTel, CETel, Etisalat, Hawaii Pacific Teleport, Intelsat, Speedcast, Telstra and Arqiva. The industry has quickly adopted the transparent, independently verified standards as a means for teleports to differentiate themselves and for customers to choose the price-performance level suitable for their applications.
To achieve Provisional Certification, a teleport operator completes a +170-item questionnaire and submits it to WTA. The Association analyzes the data based on standards established by its Certification Committee and issues the Provisional Certification based on the self-reported information. The teleport then has six months to achieve Full Certification. To achieve Full Certification under WTA’s program, an auditor is dispatched to visit the teleport, provide independent validation of the data submitted in the questionnaire, and identify additional factors that may positively or negatively affect the score. Full Certification is issued at a Tier number from 1 through 4, of which 4 represents the highest degree of excellence, and remains in effect for 3 years.
“We at Axesat focus our efforts on providing the best possible service experience to our customers throughout all interactions over the duration of the relationship. Therefore receiving this certification from the WTA is very satisfying as it reinforces our purpose and allows us to continue consolidating our position as leaders in the Latin America market,” said VP Service Experience Clara Garcia.
“Through our 15 years in the industry we have learned that service experience is not only created through commercial or support interactions, it is the result of the vision and strategic focus of the company. This is why we are permanently investing in resources, infrastructure and training to guarantee a consistent positive experience for our customers across the organization,” said VP Operations and Product Pablo Hoyos.
“Certification supplies the crucial missing answer to the teleport customer’s biggest question: what quality of service will I really receive?” said executive director Robert Bell. “Independent, standards-based evaluation and validation sets teleport operators apart and assures customers that they will receive the price-performance outcome they expect.”
WTA’s Teleport Certification Program serves both teleport operators and their customers by creating an objective, transparent, and internationally accepted method for teleport operators to document the quality of their operations for customers and strategic partners. It also provides a means for customers to select teleport vendors delivering the price-performance level that is appropriate for their applications.